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We have a 15 business day return policy, which means you have 15 business days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Custom products (such as special orders, personalized items and heat pressed jerseys) cannot be exchanged or refunded. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Free delivery for orders $100 & over
Orders under $100 have a $10 shipping fee.
Pick-up from our office is also available.
Satisfied or refunded
Refunds and exchanges can be made within 14 days from receiving your purchase.
If you're having any issues, please call +08 8345 0900, or email 'firstname.lastname@example.org'. Alternatively, you can use the 'Chat with us!' function (down in the bottom right) to receive assistance.
Benefits of purchasing from the 36ers
Unlike purchases from our competitors; 100% of profits remain with the Adelaide 36ers, which gets reinvested back into the club.