Refund policy
What is our Change of Mind Returns Policy?
We offer a 15 business day Change of Mind return policy on eligible online purchases.
If you change your mind or the product isn't quite right, you may return your item for a refund provided the following conditions are met:
- Your return is lodged within 15 business days of receiving your order.
- You have proof of purchase.
- The item is unused, unworn and in its original condition.
- All original tags are attached.
- The item is returned in its original packaging where possible.
- Returns that do not meet these conditions may be declined and returned to you.
Items that cannot be returned or exchanged
The following items cannot be returned or exchanged for Change of Mind:
- Heat-pressed jerseys (including player names, numbers or custom printing).
- Personalised or customised products.
- Special order products.
- Gift Cards.
- Clearance or sale items (unless required under Australian Consumer Law).
As these products have been customised specifically for your order, we are unable to accept returns or exchanges unless the item is faulty or does not meet your rights under Australian Consumer Law.
How do I lodge a return?
Eligible returns can be lodged through our Australia Post Returns Portal.
START YOUR RETURN HERE
Simply enter your order details, select the item(s) you wish to return, choose your reason for return and follow the prompts to generate your Australia Post return label.
Once your return has been approved, securely package your item, attach the return label and lodge it at any participating Australia Post Post Office.
What if my item is faulty?
If you believe your item is faulty, damaged or you have received the incorrect product, please lodge a return through our Returns Portal as soon as possible.
You may be asked to provide:
- Proof of purchase.
- Photos of the item.
- Additional information to assist our assessment.
Under Australian Consumer Law, a product has a major fault if it:
- Has a problem that would have stopped you from purchasing it had you known about it.
- Is unsafe.
- Is significantly different from its description or sample.
- Does not do what it is supposed to do and cannot be repaired within a reasonable time.
If your item is found to have a major fault, you will be entitled to a refund or replacement in accordance with Australian Consumer Law.
If the fault is minor, we may choose to repair or replace the product within a reasonable timeframe before offering a refund.
Can I exchange my item for another size?
We do not offer direct exchanges for online orders.
If you require a different size or style, simply lodge a return for your original item (provided it is eligible) and place a new order for your preferred item.
This helps ensure stock availability and provides the quickest service.
Please note that heat-pressed jerseys, customised products and personalised items cannot be exchanged once production has commenced, unless they are faulty.
How long will my refund take?
Once your returned item has been received and inspected, approved refunds will be processed back to your original payment method.
Refunds are generally processed within 3-5 business days of receiving your return. Please allow additional time for your bank or payment provider to process the transaction.
Australian Consumer Law
Our Change of Mind policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes or limits your statutory rights. If a product is faulty, unsafe, significantly different from its description or does not perform as expected, you may be entitled to a repair, replacement or refund.
For more information, visit the Australian Competition and Consumer Commission (ACCC) website.
