Shipping policy

Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. Please note that during high-volume periods, such as game weeks, there may be a delay of up to 7 business days in processing and shipping your order. This delay is due to our team fulfilling orders both on game days and during the week.

Important:

  • Online orders will not be fulfilled on game days or the day after a home game.

  • Orders will be processed on non-game days, and we will notify you of any delays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location and the shipping method selected.

  • Standard Shipping: Typically arrives within 5-7 business days.

  • Express Shipping: Typically arrives within 2-3 business days.

Note: Delivery times may vary depending on the destination and other factors like weather or third-party delays.

Shipping Methods
We offer a variety of shipping methods to ensure your order reaches you in the most efficient way possible. Our shipping partners include Australia Post and other reputable couriers.

Shipping Address
You are responsible for providing accurate and complete shipping information. If the address is incorrect or incomplete, we will not be responsible for delays or missing packages. Please ensure your shipping address is correct before completing the checkout process.

Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track the status of your order through the tracking link provided.

International Shipping
We do offer international shipping to selected countries. Shipping charges and delivery times will vary depending on the destination. Additional customs fees, taxes, and duties may apply and are the responsibility of the customer. You can view your shipping options and charges at checkout.

Customs, Duties, and Taxes
For international orders, customs duties and taxes may be applied depending on the country of destination. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for details on any potential charges before placing your order.

Lost or Damaged Items
We are not responsible for lost or damaged packages. However, if your package is lost or damaged during transit, please contact us at store@adelaide36ers.com and we will work with the courier service to resolve the issue.

Shipping Restrictions
We reserve the right to restrict shipping to certain locations or addresses. Some products may have shipping restrictions due to size or legal reasons.

Shipping Errors
In the case of a shipping error on our part (such as wrong items being shipped), please contact us immediately. We will ensure the correct items are sent to you at no extra charge.