What is our Change of Mind Returns Policy?

We understand that sometimes you may change your mind or an item may not be quite right. The Adelaide 36ers Store offers Change of Mind returns on eligible purchases, subject to the conditions below.

Online Purchases

Eligible online purchases may be returned within 30 days of receiving your order.

Retail Store Purchases

Purchases made at the Adelaide 36ers Retail Store may be returned within 15 days of purchase.

Game Day Purchases

Items purchased from an Adelaide 36ers Game Day Store may be returned or exchanged at the venue on the same game day, subject to eligibility and stock availability.

After the game day has concluded, eligible items must be returned to the Adelaide 36ers Retail Store and will be subject to our Retail Store Change of Mind policy.

Change of Mind Return Conditions

To be eligible for a Change of Mind return:

• You must provide proof of purchase.
• The item must be unused and unworn.
• The item must be in its original, resalable condition.
• All original tags must remain attached.
• The item should be returned in its original packaging where applicable.
• The return must be made within the applicable return period outlined above.

Returns that do not meet these conditions may be declined.

Items That Cannot Be Returned or Exchanged for Change of Mind

We do not accept Change of Mind returns or exchanges for:

• Heat-pressed jerseys, including jerseys featuring player names, numbers or custom printing.
• Personalised or customised products.
• Special-order products.
• Gift Cards.
• Clearance or sale items.

These exclusions apply to Change of Mind returns only and do not affect your rights under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Once production or customisation of a heat-pressed, personalised or customised item has commenced, the order cannot be cancelled, returned or exchanged for Change of Mind.

How Do I Return an Online Order?

Eligible online returns can be lodged through our Australia Post Returns Portal.

START YOUR RETURN HERE
https://return.auspost.com.au/36ERS_STORE

DOWNLOAD MANUAL RETURN FORM
https://cdn.shopify.com/s/files/1/0026/1219/9459/files/RETURNS_FORM_26.pdf?v=1784252189

Enter your order details, select the item(s) you wish to return, choose your reason for return and follow the prompts to generate your Australia Post return label.

Securely package your return, attach the return label and lodge your parcel at a participating Australia Post Post Office.

Returned items will be inspected before a refund is approved.

What if My Item Is Faulty, Damaged or Incorrect?

If you believe an item is faulty or damaged, or you have received an incorrect item, please contact us or lodge a return through our Returns Portal.

To help us assess your claim, we may ask you to provide:

• Proof of purchase.
• Photos showing the issue.
• Details about the fault or problem.
• Additional information reasonably required to assess the item.

Your rights regarding faulty products are provided under the Australian Consumer Law and are separate from our Change of Mind policy.

Where a product has a major problem, you are entitled to choose a refund or replacement.

A major problem may include where the product:

• Is unsafe.
• Is significantly different from its description, sample or demonstration model.
• Cannot be used for its normal purpose, or a purpose you told us about, and cannot easily be fixed.
• Has a problem that would have stopped a reasonable consumer from purchasing it had they known about it.

Where a problem is minor, we may choose to provide an appropriate remedy, such as repairing the product, replacing it or providing a refund.

If we choose to repair an item and cannot do so within a reasonable time, you may be entitled to a replacement or refund in accordance with the Australian Consumer Law.

Can I Exchange My Online Order for Another Size?

We do not offer direct exchanges for online orders.

If you require a different size or style, please lodge a return for your original item, provided it meets our Change of Mind return conditions, and place a new order for your preferred item.

This helps ensure that your preferred size or product is secured while stock is available.

Please note that heat-pressed jerseys, personalised products and customised items cannot be exchanged for Change of Mind once production or customisation has commenced.

This does not affect your rights if the product is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

How Long Will My Refund Take?

Once your returned item has been received and inspected, approved refunds will be processed to the original payment method used for the purchase.

We generally process approved refunds within 3–5 business days of receiving your return.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Unless required under Australian Consumer Law, original shipping charges are not refundable for Change of Mind returns.

Australian Consumer Law

Our Change of Mind Returns Policy is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Consumer guarantees may apply where goods are faulty, unsafe, not of acceptable quality, significantly different from their description or otherwise fail to meet a consumer guarantee.

These rights may apply regardless of our Change of Mind return periods and may also apply to sale, clearance, personalised, customised and heat-pressed products.

For further information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.